How to's
IT support
Instructions for WIFI & network connection, and phone handset usage
Connecting to the WIFI via UNSW
Click a bubble to view
Mobile phone
Laptop
Connecting to the WIFI via Eduroam
If you are from Western Sydney University,
Login details:
-
Username: WesternAccount ID@westernsydney.edu.au
-
Password: your WesternAccount password.
If you are from University of Wollongong,
Login details:
-
Username: ID@uow.edu.au
-
Password: your UOW account password.
If you are from other universities and institutes, please visit Eduroam website for more information:
Internet & network connection
via cable
The Institute's internet and network is supported by both the Liverpool Hospital (SWSLHD) and University of New South Wales (UNSW), as part of our partnership. For example, underneath your workstation, you will notice two internet ports, labelled A or B.
Port A connects to the SWSLHD network, whereas Port B connects to the UNSW network.
Both parties have their own network, which requires approval from the network party you wish to access. Please consult with your Ingham Institute supervisor in regards to accessing these networks.
Phone handset instructions
Alcatel-Lucent
4000-series
8000-series (new)
Polycom SoundStation
Printer support
Multifunction units (printer, scanner and fax where applicable) are located in the printer rooms on each floor of the Institute. There are dedicated printers for each network, thus please check which port (A or B) your computer is connected to. IT support must be contacted for printer connection / setup for your computers.
Click for instructions:
For all other printer issues, please contact:
SWSLHD IT support
8738 5888 / SWSLHD-ICTServiceDesk@health.nsw.gov.au
UNSW IT support
9385 1333 / itservicecentre@unsw.edu.au